Cybercrime is criminal activity committed using computers and/or the internet. It can involve malicious attacks on computer software, including: 

• Breaking IT rules
• Unauthorised access to computers
• Denial of Service or other computer interference and impairment 
• Acts causing serious damage to or loss of data  
• ‘Hacking’
• ‘Ransomware’
• Phishing

The Security Operative(s) should first establish: 

• What has happened?
• Who is involved?
• is this part of a pattern of behaviour?
• Are there any safeguarding concerns? If YES — Refer to Refer to Leisuresec designated Safeguarding lead

Are there any aggravating factors? 

• Did this incident cause any disruption to the site? e.g. loss of access to website/server
• Did the Client suffer a loss of data or corruption of files? 
• Did the Client suffer loss of time resulting on an impact on their business?
• Is there a hate element?
• Have they expressed any ideological motivation or reason for their actions?
• Is there evidence of escalating behaviour? Or previous incidents of a similar nature?
• Is the behaviour related to gang activity or an Organised Crime Group?

see attached flowchart below