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Standard Venue Visit Report

Manager

ACTION IS REQUIRED

Name of customer:

Survey Start Date & Time:

Venue Name:

Names of Security Operatives on site:

Record the names of any Security Operatives you spoke to:

Would you consider your working environment acceptable?

Yes

No

Unsure

Briefly describe your reasons why:

Please give feedback about Leisuresec and your Area Manger:

Make a note of any comments or requests by Security Operatives from the following options:

Require new tie

Require New arm band

Require new ear piece

Require additional radio

Require replacement radio/s

Require cover staff

Require training

Require LDN

Require App training

Fee query

Other

Request/comment details:

Other requirements/comments:

Are all Security Operatives clearly displaying their SIA licences?

Yes

No

Security Operative Name/s not displaying their SIA licence:

Are all licences valid?

Yes

No

List all Security Operatives with invalid licenses and briefly describe the reasons why:

Date licence was stolen:

Are all security Operatives wearing the correct uniform?

Yes

No

If no please confirm the corrective action taken:

Are any Hi Viz items being worn?

Yes

No

No not required

No but corrective action taken

Please select which type:

Coat

Jacket

Armband

Other

If applicable describe the style of overcoat/s being worn:

Not applicable

Crombie

Leisuresec Hi Viz

Plain Hi Viz

Describe the style of footwear being worn by operative/s:

Black Safety shoe

Black Safety boot

Formal Black shoe

Other

If other, what type of footwear being worn:

Is the appearance of the security operatives smart and presentable?

Yes

No

If not please confirm the corrective action taken

Have all Security operatives signed the attendance register?

Yes

No

If no please note the name of the non compliant operative and select the relevant comment/s:

Arrived late and forgot to sign in

Register was not at reception when Operative arrived for duty

Are the assignment instructions still valid?

Yes

No

If No make a note to revise:

Have all security operatives signed the Assignment instruction manual?

Yes

No

Ask at least one Operative what actions he/she would take in the event of a fire:

Please make a note of their name and answer.

If no please note the name of the non compliant operative and reason why:

Is there evidence of a reporting system in place?

Yes

No

If No confirm what action you took:

Have any incidents been recorded since the last visit to this venue?

Yes

No

If No ask security operatives what they consider to be an incident and note their replies:

Please record the date of the last incident here and collect any reports for head office:

What type of communication equipment, if any is used by the Security Operatives?

Two Way Radio

Two Way Radio With Earpiece

Internal Phone

Pager

None

If none; how do security operatives communicate with others?

Is there evidence of any personal protective equipment in use?

Yes

No

List any personal protective equipment in use:

Is there a Bodycam in use?

Yes

No

If a manager is on site ask if they would like to rate the service:

Yes

No

How do you rate the overall appearance of your security Operatives?

Excellent

Good

Satisfactory

Poor

How do you rate the punctuality of your Security Operatives?

Excellent

Good

Satisfactory

Poor

How do you rate the ability of your Security Operatives to deal with disturbances?

Excellent

Good

Satisfactory

Poor

How do you rate your security Operatives ability to prevent incidents occurring?

Excellent

Good

Satisfactory

Poor

How do you rate your security Operatives efficiency in enforcing house rules?

Excellent

Good

Satisfactory

Poor

How do you rate your security Operatives attitude in welcoming your customers?

Excellent

Good

Satisfactory

Poor

Would he/ she like to amend the services in anyway?

Yes

No

Would he she likes to arrange a further meeting to discuss any topics in more detail?

Yes

No

If available please confirm or ensure the client is aware of the client portal features?

Client was already aware of website features

I made the client aware of website features

Other

Any additional comments:

If applicable: are all patrols being conducted as stipulated in the AIM?

Yes

No

If no; please explain why and what corrective action is to be taken if any:

If applicable are all static positions being manned as stipulated in the AIM?

Yes

No

If no; please explain why and what corrective action is to be taken if any:

Are Security Operatives aware of the app?

Yes but not using it

Yes and using it

No

Other

Notes of any action to be taken:

Are Security Operatives aware of the Website tools?

Yes but have not used them

Yes and have used them

No

Other

Notes of any action to be taken:

Provisional date for next visit:

Is any action required from the results of this site survey?

Yes

No

List all action required:

Survey Completetion Date:

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Leisuresec
1 Ardent Court
William James Way
Henley in Arden
Warwickshire
B95 5GF

Company Registration No. 3819295

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